It doesn't matter if you are a local restaurant with one location, or if you have several restaurants across the nation — professional restaurant training online could greatly help your business. Training is the key to helping your staff be as educated as they can be, to help them be more efficient, and to help them do a better job.
Talk with your managers and look into the options that are available and that are specific to the types of employees you have. Here are some of the options to consider if you are ready to improve your customer service and the way your business is run.
Just because someone has been in the restaurant industry for years, that doesn't mean that they are an efficient leader or can move into a management role flawlessly. There are management programs online that can help.
These management training programs will go over the following things:
- State laws and regulations
- Etiquette for restaurant managers
- Managing time
- Techniques for efficient staff management
- Safety and emergency information
Look at the different manager training programs to decide which are the best for your restaurant and what will help your managers be more informed.
It would seem that taking a food order and putting it into the system would be easy, but many people struggle while serving. These courses will go over how to take a customer's requests, what order to bring out drinks and courses throughout the meal, and how to check on your table effectively. This can be very beneficial for both new staff and those that have bad habits.
Bartending requires that you know a lot about hundreds of different drinks. These online classes can help someone understand what goes into each drink, how to pour the drink, and what etiquette for bartending is. If you feel there is a lot of inconsistency in how drinks are made at the bar, this could be great for all of your bartenders.
If finding the best trainers to help get new employees ready to work is a struggle for you right now, and you think that all of your staff members need new training, it's time to invest in training that will work for all. There are many online training platforms for restaurants that will work for the employees that you have and for the staff that you are hiring.